Shipping-

Please allow 1 day for processing as orders placed before 4pm are usually shipped the same day.

Time frame on standard shipping is 3 to 5 days from date of purchase. Weekends (Saturday, and Sunday) Do not count as “shipping” days.

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Returns-

In the unlikely situation that you wish to return your goods under the Distance Selling Regulations, we will accept the return of goods sent back to us within 30 days of receipt.  Head Hugger offers a 30-day return policy to exchange or receive a full refund, less the cost of shipping.

The following items cannot be returned or exchanged:

  • Items without receipt or proof of purchase
  • Items purchased on sale
  • Items not purchased on theheadhugger.com (purchases made at one of our retailers, must be returned to them directly)
  • Used items, without all tags and/or wraps attached

To Return or Exchange an item, please complete the form here.

Once your item is received and inspected by our Customer Service Team (usually within 72 hours of receipt), your claim will be processed and a credit, refund, or replacement will be issued within 7 – 14 business days. Please note that depending on the product and shipping address, it may take an additional 2-10 business day to receive are placement.